Prepare your enquiry
A useful enquiry gives a clear picture of the slab, the space and the finish you are considering. It does not need to be technical. A few practical details help us ask better questions and plan the next step.
Describe the existing surface
Tell us whether the concrete is new or existing. Note any paint, epoxy, tile adhesive or other coating. Visible cracks, patching and changes in level are also useful.
Photos should show the whole area and a few close views. Include edges, doorways, stairs and damaged sections. Images help with an early review, although some conditions still need an on-site check.
Explain how the space will be used
Let us know whether the area is indoors or outdoors. Describe expected traffic, water, spills and cleaning. These details help narrow the finish and grip requirements.
Homes, patios, workshops and commercial spaces have different priorities. The right method should suit both appearance and daily use.
Share the finish you prefer
References or sample images can show the general look you like. Also describe the preferred sheen, colour and aggregate exposure. Concrete variation means a reference is a guide, not an exact copy.
If you are unsure, say what matters most. Easy cleaning, outdoor grip, a refined indoor look or coating removal can point the discussion in the right direction.
Include access and timing
Give the site location and approximate floor area. Note narrow access, stairs, occupied rooms and preferred working hours. Share any construction dates or handover deadline.
Floor preparation can involve noise, dust controls and equipment access. Planning these items early helps produce a more practical scope.
A simple enquiry checklist
- Site suburb and approximate floor area.
- New or existing concrete and its current condition.
- Coatings, tiles or adhesive that may need removal.
- Indoor or outdoor use and likely traffic.
- Preferred finish, sheen and aggregate exposure.
- Photos, access details and required timing.
After reviewing the information, we can identify what needs clarification and whether a site visit is the right next step. The aim is a scope that reflects the actual slab rather than a generic square-metre allowance.
What happens after the first review
We may ask for clearer photos or measurements before arranging a visit. This helps identify obvious access limits and surface conditions. It also keeps the site discussion focused on the decisions that matter.
A site review can check details that photographs cannot show well. These may include slab hardness, coating condition, repair depth and changes in level. The findings help define preparation and finish options.
The next step should be a written scope that can be checked before approval. It should describe the method, intended finish and important assumptions. Ask questions if any item is unclear.
Timing should include access, preparation, finishing and any period before the area returns to use. If other trades are involved, coordinate floor protection and handover responsibilities with the wider program.
Prepare the area before a visit or start date
Where practical, remove loose furniture and personal items before assessment. Make sure the relevant floor is visible. Tell us if fixed equipment or stored material cannot be moved.
Identify available parking, loading and power access. Note stairs, narrow passages and lift restrictions. These details help plan equipment movement and safe work zones.
If the property remains occupied, explain which rooms must stay open. Pets, customers and other trades may affect isolation. Early notice supports a safer and more realistic sequence.
Share any building rules, inductions or booking requirements as well. Apartments and commercial sites may control lift use, loading times or noisy work. These conditions can affect the practical work window.
Use the form above or call Superfloor Australia to start the discussion. Form details are used to respond to the enquiry and are not copied into Webflare Measurement Kit analytics.
